it Specialist English Word CV

Responsible to queries on the phone, via email, in person or through remote access.

Offer technical assistance on delivery, configuration, set up, maintenance and troubleshooting of computer systems, hardware and software.

Trained some National Service agents and Customer service agents on the basic uses of computers.

Trained other technical staff on troubleshooting and diagnosing problems.

Run reports and analyze common network challenges.

Experience in configuring and troubleshooting routing protocols – OSPF, EIGRP, BGP.

Configuring and troubleshooting Layer 2 networking.

Configuring and upgrading Cisco routers and switches.

Configuring of Cisco and wireless products.

Experience working with third party vendors and technologies.

MS Office Proficiency

Ability to multitask and mange competing and conflicting priorities.

Excellent communication skills; written and verbal.

Strong troubleshooting skills (Technical and Non-technical).

Ability to work outside core business hours

Ability to participate in an on-call rota when required.

Understanding of MPLS, BGP and Internet Exchange Peering.

Working knowledge of IP Telephony systems.

Knowledgeable in computer networking, Radio frequency systems